Cake orders

Our cake cancellation and no-refund policy applies to wedding cakes and all other cake orders. Cakes are made to order and are perishable. We do not accept change-of-mind cake returns.

Wedding cake cancellations

To cancel a wedding cake order, you must give us written notice at least one calendar month before the scheduled delivery or collection date. One calendar month is not a fixed 30-day period. Include your order number, customer name and scheduled date in your request.

Other cake cancellations

To cancel any other cake order, you must give us written notice at least one week (seven days) before the scheduled delivery or collection date. Include your order number, customer name and scheduled date in your request.

No cancellation refunds for cakes

Amounts already paid for cake orders, including deposits where applicable, are non-refundable when you cancel or change your mind. Providing the required notice allows you to request cancellation; it does not make the payment refundable. We do not promise store credit, an exchange or a transfer to a different date as part of this policy.

How to request cancellation

Send your written request to ndidiamakaoseafiana@gmail.com or use the contact form on our website. The notice period is measured from when we receive your written request. We will confirm the outcome in writing. Requests received inside the required notice period do not qualify under our cake cancellation policy.

Other bakery products

For non-cake products, change-of-mind returns are generally unavailable because the items are perishable. Cancellation requests for non-cake products are reviewed according to the notice received and preparation already completed. The wedding and other-cake notice periods and cake no-refund rule above apply only to cakes.

Damaged, incorrect or unsafe products

If your order arrives damaged, materially incorrect or appears unsafe, contact us as soon as possible with your order number, a description and photographs where available. Do not consume food you believe is unsafe. We will review the concern and provide any remedy required under applicable consumer protection law.

Your consumer rights

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded, including any applicable rights relating to defective goods or an order we cannot fulfil. Our no-refund rule concerns customer cancellation and change of mind; it does not remove mandatory legal remedies.